Medallia Mobile 3
Medallia Mobile 3 is a powerful app designed for businesses to engage with customer feedback in real-time, ensuring swift and effective responses. It provides role-based dashboards and streamlined workflows that allow employees to take immediate action on feedback trends, enhancing customer service and satisfaction. The app supports mobile and desktop integration, offering a seamless user experience with critical customer data accessible anytime, anywhere.
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Sign In: Log in with your organizational credentials (Single Sign-on or Pincode) to access the platform. View Feedback: Navigate through role-based dashboards to view feedback, trends, and customer insights relevant to your role. Respond Quickly: Use the provided tools to take immediate action on feedback – respond by email, phone, or through case management. Customize Dashboards: Tailor your dashboard to display the key customer metrics and feedback types that are most important to your role and responsibilities. Manage Cases: Track feedback cases, assign follow-ups, and ensure all concerns are addressed efficiently. Stay Alert: Set up notifications to alert you when new feedback arrives or when certain metrics or trends require your attention. Access Anywhere: Whether at your desk or on the move, Medallia Mobile 3 ensures you have the data and tools you need at your fingertips for responsive action.
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