Citi Mobile

### Citi Mobile® App User Guide Welcome to the Citi Mobile® app! This guide will help you navigate the app and make the most of its features to manage your finances with ease and security. #### Getting Started 1. **Download the App:** - Install the Citi Mobile® app from your device’s app store. - Open the app and sign in with your existing Citi account credentials. If you don’t have an account, you can open one directly through the app. 2. **Set Up Security Features:** - Enable **Fingerprint Authentication** or **Face ID** for quick and secure access. - Set up a **4-digit passcode** for an extra layer of security. #### Navigating the App 1. **Home Screen:** - View a summary of your accounts, including balances and recent transactions. - Access the **Citi Mobile® Snapshot** to see key account information without signing in. 2. **Account Management:** - **View Account Details:** Check your account balances, transaction history, and recent activities. - **Make Payments:** Pay your credit card bills, loans, or make transfers between accounts. - **Deposit Checks:** Use the **Mobile Check Deposit** feature to deposit checks by taking a photo. - **Zelle® Payments:** Send and receive money instantly to friends and family using Zelle®. 3. **Credit Card Management:** - **View Statements:** Access and review your credit card statements. - **Lock/Unlock Card:** If your card is lost or misplaced, use the **Citi® Quick Lock** feature to temporarily lock your card. - **Request Card Replacement:** Easily request a new card if yours is lost, stolen, or damaged. 4. **Manage Alerts and Notifications:** - Customize your alerts for account activity, bill payments, and transactions to stay informed. - Set up travel notifications directly through the app to ensure uninterrupted card usage while traveling. 5. **Explore Financial Tools:** - **Spending Insights:** Track your spending habits and view detailed reports to manage your budget effectively. - **FICO® Score:** Check your FICO® Score for free and monitor changes over time. - **Account Aggregation:** Link external accounts to view all your finances in one place. 6. **Find Support and Assistance:** - Use the **Help & Support** section to find answers to common questions. - Chat with customer support or schedule an appointment with a Citi representative if you need further assistance. 7. **Additional Features:** - **ATM Locator:** Find nearby ATMs that are free to use with the app’s locator feature. - **Personalization:** Customize your app experience by setting a profile picture and adjusting your account settings. #### Security Tips - **Regularly Update Your App:** Keep the app updated to ensure you have the latest security features and improvements. - **Monitor Account Activity:** Regularly check your transactions and set up alerts for any unusual activity. - **Use Secure Networks:** Always use secure Wi-Fi networks when accessing your account, especially when conducting transactions. #### Troubleshooting - If you encounter any issues, try restarting the app or checking your internet connection. - For persistent problems, contact Citi customer support directly through the app or by calling their helpline. This guide is designed to help you get the most out of your Citi Mobile® app experience, ensuring your banking is as convenient, efficient, and secure as possible.